At IPTV North, we strive to deliver an exceptional streaming experience. Because our services involve immediate digital provisioning of credentials, this policy outlines the conditions under which refunds and troubleshooting assistance are administered.
1. Setup Assistance First
In over 95% of cases where a subscriber reports an issue, the cause is related to:
- An outdated third-party player application on the Smart TV or Firestick.
- Typographical errors in the Username, Password, or Server URL input.
- Local Wi-Fi congestion or 2.4 GHz signal interference.
- Local Canadian ISP DNS restrictions or peak-hour bandwidth throttling.
Prior to requesting a refund, subscribers agree to work with our WhatsApp technical support team to verify credentials and test alternative player or buffer settings.
2. Eligibility for Refund Assistance
If our support team is unable to resolve a verified technical provisioning failure on our server infrastructure within the initial 7 days of your subscription activation, you may request a refund evaluation.
3. Non-Refundable Situations
Refunds cannot be issued under the following circumstances:
- Failure to review minimum broadband Internet requirements (e.g., attempting to stream 4K content on a connection under 25 Mbps).
- Subscribers attempting simultaneous streams beyond their purchased screen limit resulting in account suspension.
- Temporary outages of individual third-party channels while the overarching service remains operational.
- Incompatibility with obsolete hardware or television operating systems that do not support modern video codecs.
4. How to Request Support or a Refund
To initiate a support review, please contact our support desk directly on WhatsApp or email us at support@iptvnorth.us with your account username, device type, and a brief description of the issue.